PRE-ORDERS
Pre-orders are orders placed in advance of an item(s) being produced. Pre-orders help to fund the initial manufacturing cost of the item(s).
Just a reminder that if you decide to pre-order, please keep in mind that after 48 hours, the purchase will be non-refundable. It's always best to make sure you're certain about your decision before making a pre-order. If you have any questions or concerns, please don't hesitate to reach out.
I highly recommend considering pre-orders as they can offer a lot of benefits. Not only are pre-orders often priced lower than the regular retail price, but you are also guaranteed to receive the best item(s) from the batch. Plus, many pre-orders come with freebies or special bonuses, which is always a nice added bonus. Overall, pre-ordering is a smart choice for anyone who wants to save money and get the best possible product.
Enamel Pins
- 2 to 3 months -
- Production: 1 to 2 months
- Quality check (Manufacturer): 1 week
- Shipping to us: 1 week
- Quality check and packaging (Us): 1 to 2 weeks
Plushies
- 3 to 5 months -
- Production: 2 months
- Quality check and packaging (Manufacturer): 1 to 2 weeks
- Shipping to us: 30 + days
- Quality check and packaging (Us): 1 to 2 weeks
Plush keychains
- 3 to 5 months -
- Production: 2 months
- Quality check and packaging (Manufacturer): 1 to 2 weeks
- Shipping to us: 30 + days
- Quality check and packaging (Us): 1 to 2 weeks
Mugs
Coming soon
Keychains and Standees
4 to 8 weeks
- Production: 3 to 4 weeks
- Quality check (Manufacturer): 1 week
- Shipping to us: 1 week
- Quality check and packaging (Us): 1 to 2 weeks
It's important to keep in mind that the time frames provided are just estimates and there may be delays or production errors that could cause further delays. We always do our best to keep you updated throughout the process and ensure that any issues are addressed promptly to minimize any negative impact.
Even though pre-order slots have been filled, this does not mean you won't have a chance at getting a product. We typically order more items, there will be other grades and prices available in the shop once they're produced and received. So keep an eye out!
Once the pre-order item(s) arrive, they will become available as in-stock product(s) in our shop. However, it's worth noting that many pre-orders come with freebies or special bonuses, which is always a nice added bonus. If you decide not to pre-order, you'll miss out on these benefits as they are not available for sale afterwards. Just thought I'd give you the heads up!
If you're looking to order both in-stock items and pre-order products, please note that your order won't be shipped until the pre-order item(s) arrive from the manufacturer. However,if you prefer to have the in-stock product(s) shipped to you first, we suggest placing separate orders.
SHIPPING
We can definitely ship your order worldwide from our location in Texas, USA. However, it's worth noting that international shipping can be quite expensive. That's why we highly recommend joining or opening a group order to make the most of the shipping cost and to ensure your order arrives safely and on time.
Also, please be aware that any custom fees or import taxes are the buyer's responsibility, and all orders are marked as "merchandise". Let us know if you have any further questions or concerns.
We ship Monday through Friday, excluding weekends and holidays. When placing your order, consider these factors when calculating your estimated delivery date.
- Order Processing (In-stock items): The amount of time it will take for us to prepare your order for shipping. It will take 1 to 3 business days to process your order.
- Transit Time: The amount of time it takes your order to deliver to your shipping address.
Transit Time Explanations | USA - USPS - First Class and Priority Mail
- Delivery within 1- 5 business days after an order has shipped.
INTERNATIONAL - USPS - First Class and Priority Mail
2 to 8 weeks after an order has shipped. However, it depends on where you live.
Please check our Shipping Policy. You'll find all the information you need regarding estimated shipping prices.
As an international customer, please note that you may be responsible for paying inbound duties, taxes, and other fees as required by your local Customs authority. These fees are not collected by MalvaEly and cannot be refunded, as they are paid directly to your local carrier or government. It is always best to check with your local Customs authority to determine what fees may be applicable to your order.
Confirmation Email
You will receive a confirmation email once your order has been processed to the email address provided at the time of checkout.
Please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at info@malvaely.com and we will be more than happy to help you.
Tracking Email
You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package.
If you haven't received this email, please check your junk/spam or promotions folder to ensure it was not filtered there. If you aren't able to find it, please email us at info@malvaely.com.
Out for Delivery/Delivered Email
Once your order is out for delivery, we will send you a reminder email to look out for your package. Finally, once your order has been delivered, you will receive a delivery confirmation email.
If your package hasn’t arrived but it’s still within the delivery window provided by USPS, please be patient carriers can sometimes experience delays, but your package is still on its way to you!
- If your package hasn’t arrived and it’s past the delivery date, please follow the steps below.
United States
Take a look at your tracking information.
- If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
- If it’s still in transit with no new updates - contact the carrier for more information.
International
- Please reach out to us at info@malvaely.com - we'll be happy to help!
It’s not unusual for tracking to stop updating. This can mean one of many things:
- The package is delayed in transit
- The package is stuck at a checkpoint (example: customs)
- The carrier isn’t scanning the package at each checkpoint (but it’s still in transit)
We know you’re excited to receive your package, but we ask that you please be patient for your tracking to update and for your package to arrive.
REFUNDS & RETURNS
We understand that mistakes happen and we want to make sure you are completely satisfied with your purchase. We do not accept returns, however, you may exchange or get a refund for your item(s) under the following circumstances:
- You received the wrong item.
- The item you received was damaged.
If you need to cancel your order for any reason, please send us an email at info@malvaely.com as soon as possible. We kindly request that you do so within 48 hours of making the purchase.
Please keep in mind that we can only process a refund if the order has not yet been shipped. If the order has already been shipped, we will not be able to provide a refund. Thank you for understanding.
If you have any problems with your order, we kindly ask that you reach out to us first before contacting your bank or initiating a dispute against our shop. Refunding through chargebacks can result in a high fee for the seller, so we would like to resolve any issues through direct communication with our customers. Thank you for your cooperation and understanding.
GRADING ( A, B, C)
The grading system (A, B, or C) indicate the quality of the product.
Please check our Grading System for a more comprehensive explanation.
ADDRESS
Please fill out the Address Change Request form.
HOLD/COMBINE ORDERS
Yes, you can combine your orders! Please use our Combine Order Form to submit your request. However, please make sure to let us know as soon as possible as we are unable to combine orders if one of them has already been shipped out.
Also, please keep in mind that if one of your orders contains pre-order items and the other does not, the entire package will only be shipped out once all pre-order items have arrived.
Yes, we can definitely hold your order for you. Please make sure to leave a note during checkout or send us an email at info@malvaely.com.
Please keep in mind that once you are ready to have your order shipped out, you will need to email us again to inform us. We are always here to help, so please don't hesitate to reach out if you have any questions or concerns.
Please email us at info@malvaely.com once you are ready for us to ship your order on hold.